Cons Bnkng Relationship Spec (Relationship Banker)
Bank OZK
- Jonesboro, AR
- Permanent
- Full-time
- Helpful, friendly, approachable, enthusiastic and professional disposition
- Confident and persuasive inside salesperson
- Accurate and efficient productivity, capable of working autonomously
- Team player approach, capable of thriving in a continually changing environment
- Critical thinking skills
- Enthusiastically support the bank’s values and mission
- Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer products, services and digital solutions, including online banking and mobile applications, to meet those needs
- Open and service personal, consumer accounts
- Identify referral opportunities for more complex business accounts, including deposits, loans, business online banking, and treasury and merchant services
- Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
- Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Actively promote teamwork, leading by example and taking initiative to assist others
- May facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently good punctuality and attendance to work
- Follow Bank policy, procedures and guidelines to protect customers and bank assets
- Helpful, friendly, approachable, enthusiastic and professional disposition
- Confident and persuasive inside salesperson
- Accurate and efficient productivity, capable of working autonomously
- Team player approach, capable of thriving in a continually changing environment
- Critical thinking skills
- Enthusiastically support the bank’s values and mission
- Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer products, services and digital solutions, including online banking and mobile applications, to meet those needs
- Open and service personal, consumer accounts
- Identify referral opportunities for more complex business accounts, including deposits, loans, business online banking, and treasury and merchant services
- Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
- Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Actively promote teamwork, leading by example and taking initiative to assist others
- May facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently good punctuality and attendance to work
- Follow Bank policy, procedures and guidelines to protect customers and bank assets
- High school diploma or equivalent required; bachelor degree preferred
- 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
- Basic knowledge of personal finance and household budgeting required
- Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
- Experience in retail customer service and/or sales preferred
- NMLS preferred (required for lending activities)