Make a real impact at a critical time in people’s lives
Work in a collaborative environment with a caring, mission-driven team
Help coordinate timely, compliant, and efficient hospice admissions
Enjoy the flexibility and purpose of working in a patient-facing healthcare role
Key Responsibilities:
Serve as the primary point of contact for new patient referrals
Initiate outreach to patients and families within 1 hour of referral
Coordinate all admissions within the company’s 3-hour commitment window
Verify insurance benefits, payer source, and secure authorizations for hospice care
Communicate pending admissions to appropriate clinical and admission staff.
Collaborate with clinical teams, billing coordinators, and external referral sources
Enter accurate patient data and documentation into the electronic system
Participate in morning stand-up meetings, marketing activities, and outreach including seeking new referrals sources and developing strategies for company growth
Maintain communication with pending and Not Taken Under Care (NTUC) patients
Support weekend and on-call admissions as needed
About YouQualifications – What You'll Bring:High school diploma or equivalentPrevious experience in customer serviceStrong skills in communication, organization, negotiation, public relations, and data entryFamiliarity with Microsoft Office and healthcare systemsPreferred Experience (Not Required):LPN/LVN license or bachelor’s degree in Nursing, Business, Psychology, or Social WorkHospice or medical office experienceKnowledge of hospice admission regulations, compliance, and insurance processesWe OfferBenefits for All Hospice Associates (Full-Time & Per Diem):
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
LocationEmerald Coast HospiceOur CompanyAt Emrald Coast Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
