Senior Specialist, Commercial Contract Operations

Carfax

  • Centreville, VA
  • Permanent
  • Full-time
  • 1 day ago
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.The Sr. Contract Support Specialist is part of the CARFAX Financial Operations team and plays a key role in ensuring contract accuracy, customer eligibility, and initial billing setup. In addition to managing daily contract processing through Salesforce and other channels, this position drives process improvements and supports operational excellence across the Contract Support team.At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office, subject to change with future business needs. Our office will be moving to Reston, VA in 2026!What you'll be doing:
  • Interpret new contracts' terms and apply established business rules consistently before activation and billing set up
  • Process existing contracts and account maintenance requests within Salesforce
  • Evaluate prospect customers for eligibility.
  • Partner with Sales and internal teams to resolve escalations, applying judgment to complex contract issues.
  • Meet productivity, quality, and SLA standards across multiple contract support request categories
  • Proactively identify process inefficiencies through case data analysis, recommend improvements, and help implement solutions that drive SLA improvement and reduce backlog.
  • Assist with training new and junior specialists to raise overall team capability.
  • Participate in department-wide projects, audits, and system enhancement initiatives.
What we're looking for:
  • 3-5 years of experience in commercial contract support, billing operations, or financial/contract administration.
  • Advanced Microsoft Excel proficiency (pivot tables, lookups, formulas, data analysis)
  • Proficient Salesforce skills in case/queue management; experience with reporting and dashboard building is a strong plus.
  • Ability to work independently and manage competing priorities in a high-volume, fast-paced environment.
  • Strong communication skills; comfortable engaging with Sales, Finance, Customer Care and other internal stakeholders.
  • Analytical mindset with the ability to leverage data and Excel skills to identify gaps, drive process improvements, and improve SLA performance.
What's in it for you:
  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / DCPP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces
  • For a comprehensive list of benefits, please visit our website:
Don't just take our word for it:
  • 10X Virginia Business Best Places to Work
  • 10X Washington Post Top Workplace
  • 9X Washingtonian Great Places to Work
  • 3X St. Louis Post-Dispatch Best Places to Work
About CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.We're committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email .

Carfax