American Girl Restaurant Party Planner (Reg. Part Time/ 30 hours/ Benefitted)
- Los Angeles, CA
- Permanent
- Part-time
- Achieves and delivers timely steps of party execution, and positive indicators on Customer Comment Cards. This includes communications with the customer prior to the event; creating and maintaining a pleasant ambiance in the dining room and party rooms; working with the party team to greet and seat guests in a timely manner, share store and event information with guests, take and deliver beverage and food orders, upsell, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
- Meets sales goals and budgetary guidelines. Work with external vendors and place product orders in a timely manner.
- Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner.
- Executes events to AG standards, including games, crafts, hair styling and skin care of dolls.
- Maintain on-going party communications with staff, management, and the Retail Sales and Services department.
- Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines.
- Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner.
- Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy.
- Takes the initiative to train, teach and assist teammates, including providing assistance to various areas of the restaurant, when needed.
The base hourly rate for this position is between $18 and $21.15.
**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate's work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.**Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.How We Work:American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.