Training Specialist / Ambulatory Care Services / Full-time / Days
Children's Hospital of Los Angeles
- Los Angeles, CA
- $68,640-110,573 per year
- Permanent
- Full-time
Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.It’s Work That Matters.
OverviewSchedule: Day ShiftPurpose Statement/Position Summary: The Training Specialist, Ambulatory performs tasks associated with technical and functional onboarding and ongoing education for ambulatory staff, including customer service/patient communication and de-escalation training. The Training Specialist will be leading several trainings in the ambulatory environment. They will act as a knowledgeable resource and have expertise of the systems and workflows used in the ambulatory clinics. Examples of systems include referral management, scheduling, registration, eligibility verification, authorizations, payor websites and billing, etc. Responsible for designing, developing and maintaining curriculums/materials/workflows for new and existing staff, and conducting audits for quality control and assurance purposes. The Training Specialist will train in a variety of settings, including but not limited to classroom, online, and job aid educational methods. When not leading/performing training activities, will serve as a Patient Service Representative I or II. As a part of the team, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate appointments and assist patients and families as needed. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, appointment scheduling, encounter registration, referrals management, financial clearance and verification. Coordinates ancillary services, consultations, and referrals ordered for patients. Answers and screens incoming calls, takes and relays messages to clinicians/clinic teams. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under
pressure in a team environment.Minimum Qualifications/Work Experience:
Required:
- 3 years of experience in healthcare or customer service industry.
- Experience working with Cerner, STAR or other healthcare based Electronic Medical Record systems.
- Excellent interpersonal, communication, presentation skills, and telephone manner. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team
environment.
Preferred:
- Bilingual English / Spanish.
- Experience and expertise in areas of scheduling, financial clearance (knowledge of major insurance plans and types of coverage provided, including government health programs), pre-registration or relevant
healthcare training experience preferred. Knowledge or experience working in healthcare settings and processes.
- Experience in training or instructional design.
- Must be comfortable with computers and medical terminology.If needed, this position will need to travel to the various CHLA clinics (including offsite) to provide appropriate training and coverage as a PSR I/PSR II.
Hours may vary depending on assignments/training/clinic needs.Education/Licensure/Certification: Required: Bachelor’s degree in business, information systems, organizational development, health administration, or related field; or High School Diploma/GED plus 4 additional years of related work experience.
Pay Scale Information$68,640.00-$110,573.00CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures – for our patients, as well as for you and your career!CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.Ambulatory Care Services