Contact Center Representative I or II – Shelton, WAJoin OURCU: Empowering Members, Strengthening CommunitiesAt OURCU, we're proud to serve our communities with heart, integrity, and purpose. We're currently seeking a compassionate, service-oriented Contact Center Representative I or II to join our team in Shelton, WA. If you're looking for a meaningful role in a supportive, community-driven environment where growth and service go hand-in-hand, we'd love to hear from you.What You'll DoAs a Contact Center Representative I or II, you'll be part of a dynamic team delivering high-quality service to OURCU members through phone, live chat, email, and secure messaging. Your empathy, problem-solving skills, and professionalism will make a difference in the lives of our members every day.Key Responsibilities
Respond to member inquiries with care, professionalism, and accuracy
Conduct research to resolve questions and follow up as needed
Process loan payments, skip payment requests, and issue Visa cards
Recommend OURCU products and services tailored to member needs
Support the Contact Center Supervisor and eServices Manager as required
What We're Looking ForWe're looking for someone who's empathetic, solutions-driven, and committed to member service. If you're someone who listens actively, communicates clearly, and takes initiative, you'll fit right in.Key Qualifications
Prior customer service experience required
Call center or phone-based service experience preferred
Previous experience in a financial institution (credit union or bank) strongly preferred
Excellent written and verbal communication skills
Comfortable using technology and multitasking in a fast-paced environment
Experience Levels
Contact Center Representative I: 6 months to 2 years of experience
Contact Center Representative II: 2 to 5 years of experience
Why Join OURCU?At OURCU, we put people first-our members and our employees. We offer a supportive culture, opportunities for growth, and a benefits package designed to help you thrive both personally and professionally.Benefits Include:
Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development: Tuition assistance and career growth support
Additional perks, including:
Free Employee Assistance Program (EAP)
Gym reimbursement to support your physical health
Discounted VISA rates and enhanced checking accounts
Clothing loans-so you can look sharp and feel confident
Opportunities to engage through a variety of employee-led committees
A people-first culture rooted in trust, collaboration, and community service
Location, Schedule, and CompensationThis is a full-time, in-person position based in Shelton, WA.Pay Range
Level I: $19.55 – $24.44/hour
Level II: $21.56 – $26.95/hour (Salary commensurate with experience and responsibilities.)
Ready to Make a Difference?If you're ready to grow your career in a role that supports local families and businesses, apply today. Join a team that values your contributions, supports your growth, and serves our communities with heart and integrity.OURCU – Serving members with heart, integrity, and local pride!OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact hrteam@ourcu.com.OURCU participates in E-Verify to confirm employment eligibility.As part of our employment process we require a criminal background check and credit check.Job Posted by ApplicantPro