Field Operations Supervisor

Conterra

  • Hessmer, LA
  • Permanent
  • Full-time
  • 29 days ago
About ConterraConterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.Fiber driven. People powered.Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.Field Operations SupervisorThe Field Operations Supervisors’ responsibilities include providing guidance and support to direct reports, assisting with recruitment processes, ensuring compliance with health and safety regulations, and collaborating with other departments. You should be able to travel frequently and stand for long periods of time.To be successful as a Field Operations Supervisor, you should have excellent interpersonal, communication, and presentation skills. Outstanding candidates can analyze processes and develop effective improvement strategies.This is a working Supervisor position and working duties may include but are not limited to:
  • Installing equipment at customer premises or core sites.
  • Working Site Tracker projects to help with the workload.
  • Dispatching or working on trouble tickets.
  • Helping direct reports with physical work if needed.
  • Duties that may be assigned by Manager.
Field Operations Supervisor Responsibilities:
  • Manage and control execution of day-to-day activities in the assigned areas.
  • Work with different departments to ensure that projects are completed in a timely manner.
  • Making sure that the network is operating at peak performance.
  • Working with contractors and vendors to gather quotes and repair existing infrastructure.
  • Assisting with recruitment and onboarding processes.
  • Providing guidance and mentoring to other field staff.
  • Ensuring that customer or network issues are taken care of in a timely manner.
  • Ensuring that direct reports are completing assigned tasks in a timely manner.
  • Approving time and PTO requests for direct reports.
  • Assigning projects to direct reports.
  • Maintaining records.
Field Operations Supervisor Requirements:
  • Knowledge of Telecom Industry standards.
  • Knowledge of equipment used within the network and at customer premises.
  • Experience in a supervisor or leadership role would be advantageous.
  • Deadline-driven with strong analytical skills.
  • Ability to evaluate and train staff members.
  • Strong organizational skills.
  • Excellent leadership qualities.
  • Should be able to communicate in a clear manner.
  • Ability to analyze situations and make sound decisions.
  • Strong external and internal customer service skills.
  • Have solid computer skills.
  • Be able to multitask.
What we offer
  • Core values that embody teamwork, integrity, and excellence
  • A super talented team who values hard work, success, and fun :)
  • Work/ Life Balance
  • Premium health benefits (medical, dental, vision, flex spending, etc.)
  • Flexible and generous PTO schedule + paid Holiday schedule
  • 401K program
Diversity & InclusionConterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

Conterra