Technical Training Instructor
- Janesville, WI
- Permanent
- Full-time
- Organize and Conduct Classroom Training
- Develop and maintain technical training courses to organizational requirements (current products, procedures, parts reusability, tooling, NPI and training aids).
- Determine course content according to objectives
- Develop annual training schedule and course descriptions.
- Assist in scheduling appropriate technicians in correct classes.
- Develop, schedule and conduct customer dealer training programs.
- Assist other departments by instructing special training programs/requests.
- Work with Product Support Managers and Training Manager to identify areas where additional training is needed.
- Coordinate classroom availability with the appropriate people.
- Schedule, test and certify technicians on appropriate equipment.
- Prepare training material (presentations, worksheets, tests, etc...
- Update current training records.
- Design, build and maintain appropriate training aids.
- Maintain technical knowledge base on appropriate courses and other areas of responsibility.
- Work to keep training and personal expenses within appropriate levels.
- Work with the training and PSM's to ensure that servicemen have all the required courses and certifications required for advancement.
- Lead the development of a technical training program with multiple skill levels for technicians. (TCDP)
- Achieve and maintain CIAP certification.
- Participate in conferences, seminars and training sessions to maintain knowledge base.
- Assist the Technical Communicator
- Assist Technicians and customers with product technical issues.
- Correspond with business unit service engineering when necessary.
- Maintain accurate technical information and ensure no confidential or privileged information is released to unauthorized persons.
- Inform TC of major product problems.
- All other duties as assigned.
- 2 year technican degree with emphasis on diesel engine or earthmoving repair is required
- 5 years experience as a heavy equipment/earthmoving technician or doing technical instruction.
- Previous training experience preferred.
- Must have a solid understanding of applied failure analysis.
- Effective oral and written communication skills and excellent interpersonal skills are required. Conflict management skills are required.
- Must be able to organize and write procedures in a logical/methodical manner.
- Strong computer skills in SIS2.0, Parts Integrator, Dealer Business Systems and Microsoft products is required.
- Good time management skills and excellent attention to detail is a must.
- Must be able to obtain a DOT medical certification and maintain a CDL.
- Travel requirements are over 50%.