Germain Honda of BeavercreekBusiness Development Center Representative (BDC)Beavercreek, OHAt Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.As a Business Development Center Representative (BDC), you are the link between the buyer and their future vehicle. You will assist the customer with questions regarding perspective vehicles and their ability to purchase.Responsibilities:Answer customer calls and establish follow-up appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesProvide customers with initial product information and direct them to the appropriate dealership resourcesFollow up with leads that are not ready to make an appointment or no-showStay abreast of the newest vehicles and technologies on the marketParticipate in team and process development sessions – keeping positive relationships with teammates, sales team and dealership managementUtilize CRM tracking system dailyRequirements:At least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorStrong computer skillsGermain Offers:Comprehensive Coverage & Health, Dental and Vision Insurance401(k) Savings Plan with Employer MatchPaid Vacation/Company HolidaysCompetitive Wage PlansOngoing Professional Development and Internal PromotionsCompany Outings and ActivitiesEmployee DiscountsWhether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.For immediate consideration, visit us at .We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.