System Technician II – VES Service Desk

Maximus

  • Eagan, MN
  • Permanent
  • Full-time
  • 29 days ago
MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company's primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 30,000 employees worldwide.The Sys Tech II is responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems and maintain access to mission critical systems within the defined SLA.Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.
  • May work in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.
  • Assist in managing and maintaining onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.
  • Document, track, and monitor problems to ensure timely resolution within the established SLA's of the business
  • Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.
  • Perform work via IT Ticketing system to assist customers over the phone, chat and remotely.
  • Maintaining Active Directory Users and Computers
  • Administer user accounts and permissions to various application, as well as client software.
Minimum Requirements- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
  • Excellent organizational, written, and verbal communication skills at a leadership level.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to work independently.
  • Ability to maintain confidentiality and security of all information.
  • Ability to comply with current and updated policies and procedures.
  • Ability to interact courteously and effectively with a diverse population.
  • Excellent customer service skills.
  • Proficient in the use of Microsoft Office products.
  • Perform other duties assigned by management
EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Maximus