Customer Service Representative

Tigre Manufacturing

  • Janesville, WI
  • $49,000-61,000 per year
  • Permanent
  • Full-time
  • 13 days ago
OverviewJoin our dynamic team in Janesville, WI, as a Customer Service Representative! We pride ourselves on delivering exceptional service and support to our valued customers. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you. This role offers the opportunity to make a real difference in our customers' experiences while being part of a friendly and collaborative team.Responsibilities
  • Provide outstanding customer service via phone, email, and chat.
  • Assist customers with inquiries, issues, and product information.
  • Resolve customer complaints in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service processes and customer satisfaction.
  • Stay updated on product knowledge and company policies to effectively assist customers.
  • Participate in training sessions and team meetings to enhance skills and performance.
Qualifications
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with CRM systems and Microsoft Office Suite.
  • SAP experience is higly desirable
  • Positive attitude and a willingness to learn and grow.

Tigre Manufacturing