Manager - Loan Servicing (On-site)

Newrez

  • Coppell, TX
  • Permanent
  • Full-time
  • 7 days ago
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary FunctionThe Manager - Loan Servicing is responsible for managing support operation functions within loan servicing. Responsible for overseeing the Loan Servicing team, being the single point of contact for identified clients.Principal Duties:
  • Manage and supervise team of loan servicing, universal and loan inquiry team members.
  • Monitor tasks and assignments on a daily basis and be accountable for compliance with deadlines and service level agreements.
  • Oversee Loan Servicing inboxes and worklists, ensuring team is meeting set KPIs.
  • Establish goals and expectations for Loan Servicing employees.
  • Be the point of contact for identified clients and quickly respond to any requests for resolving their issues/concerns.
  • Communicate and coordinate efforts with appropriate departments and follow through to resolution.
  • Coordinate training for new hires.
  • Serve as a central contact for loan servicing and help with questions within the team or from other departments.
  • Maintain expert knowledge of all Loan Servicing processes & practices, and assist with updating written procedures
  • Monitor work volumes, reporting on results as well as forecasting for future needs
  • Set goals, conduct annual reviews, address training and disciplinary issues, and approve timecards and time off requests with direct reports.
  • Performs related duties as assigned by management.
Education and Experience
  • High school diploma or equivalent, required.
  • Bachelor’s degree, preferred.
  • 6-8 years’ finance, loan servicing, compliance, billing statement or related experience.
  • Compliance experience required.
  • Previous supervisory experience.
  • Experience leading individuals.
Knowledge, Skills, and Abilities
  • Positive and helpful attitude and be able to behave as a role model when supervising and coaching team members.
  • General management skills required, including strong organizational, communication and leadership skills (preferably in a production environment).
  • Strong written communication skills and knowledge of the English language. Acute attention to detail, research, and problem-solving skills.
  • Advanced understanding of Mortgage and Regulations.
  • Excellent PC skills including knowledge of MS Word and MS Excel.
  • Familiarity with mortgage/loan Servicing Systems.
  • Excellent work ethic and strong sense of accountability.
  • Short learning curve related to assimilation of new skills and tasks.
  • Ability to multi-task as well as quickly adapt to changing work assignments.
  • Strong analytical and problem-solving skills.
  • Well-organized and detail oriented.
  • Understanding of loan servicing systems.
  • Self-motivated professional with ability to prioritize and delegate assignments.
  • Ability to interact professionally with others.
Additional Information:While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.Company Benefits:Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!Medical, dental, and vision insuranceHealth Savings Account with employer contribution401(k) Retirement plan with employer matchPaid Maternity Leave/Parental Bonding LeavePet insuranceAdoption AssistanceTuition reimbursementEmployee Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a new program to support our team membersNewrez NOW:Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choiceEmployee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employeeNewrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Newrez