Senior Collections Specialist
- Scottsdale, AZ
- Permanent
- Full-time
- Take ownership of key initiatives and improve processes, showcasing your ability to drive change.
- Manage high-value accounts and contribute directly to the company's financial success.
- Work in a dynamic environment at our Scottsdale office, where you will be connected to a great culture.
- Research, analyze, and implement specialized procedures for assigned high-value accounts before initiating collection efforts on past-due balances.
- Analyze account activity to proactively identify potential risks and escalate concerns to management with recommended solutions to mitigate those risks.
- Third-party collection assignment and collaboration: Responsible for coordinating placements with outside collection agencies and providing ongoing support to optimize collection success rates.
- Review and respond to customer inquiries in multiple queues.
- Ability to professionally communicate with and handle the concerns of high-value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve them.
- Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management.
- Serve as a resource to assist other collectors with difficult or complex accounts and situations.
- Willingness to assist in training as needed with new department processes.
- Collaborate with supervisors to prioritize process improvements and ensure collectors are informed of updates and changes impacting daily operations.
- Minimum of a High School Diploma or equivalent.
- 3+ years' experience in Business/Corporate Collections.
- Proficient in Microsoft Office and Google Workspace applications.
- A resourceful mindset with a proactive approach to identifying opportunities for improvement, along with the ability to efficiently leverage available resources to overcome challenges and drive results.
- Knowledge of Billing and Collections procedures.
- Excellent time management skills with acute attention to detail.
- Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.
- Strong interpersonal skills and willingness to adapt to rapid change.
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location