Service Call Center Representative
Price LeBlanc
- Baton Rouge, LA
- Permanent
- Full-time
- Answer incoming calls and address the guests' concerns and issues.
- Schedule service appointments and provide all relative information to the guests in accordance with the dealership's and manufacturers' processes, guidelines, and policies.
- Record and document guest information and interactions accurately in our customer management system.
- Escalate complex guest issues to the appropriate Department Manager.
- Follow up with guests to ensure their issues have been resolved to their satisfaction.
- Maintain a professional and positive attitude in all guest and coworker interactions.
- Continuously improve knowledge of company products, services, and procedures to provide accurate and up-to-date information to guests.
- Adhere to all company policies, procedures, and codes of conduct.
- Must have a valid, unrestricted driver's license (you must be insurable).
- Must maintain a clean, acceptable, and safe driving record.
- Must be able to pass pre-employment screening requirements which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report.
- Be able to read and comprehend instructions and information in the English language.