Service Advisor
Lewis Ford
- Fayetteville, AR
- Permanent
- Full-time
Fayetteville, AR | Full-Time | Automotive Service AdvisorAre you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group, a family-owned and operated business proudly serving Northwest Arkansas for 79 years, we believe in treating our customers and employees like family. We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region.About the Role:As an Automotive Service Advisor, you’ll be the critical link between our customers and technicians. Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely.What You’ll Do:Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenanceTranslate customer concerns into actionable repair orders for techniciansCommunicate clearly and professionally with customers about services, repairs, timelines, and warranty optionsRecommend services and parts that enhance vehicle performance and longevityCoordinate repair schedules and manage service appointmentsEnsure every customer interaction reflects our commitment to top-tier serviceKeep detailed service records and ensure accuracy in reportsAct as a bridge between the service team and the customer—keeping both sides informedWhat We’re Looking For:A passion for the automotive industryStrong communication, problem-solving, and time management skillsA genuine desire to help customers and a knack for explaining technical information in a clear, friendly wayAbility to manage multiple priorities in a fast-paced environmentBasic automotive knowledge (formal training or experience a plus!)Valid driver’s license and clean driving recordPreferred But Not Required:Prior experience as a Service Advisor or in automotive maintenanceCompleted postsecondary education in automotive service, technology, or a related fieldEducation & Physical Requirements:High school diploma or equivalentAbility to sit at a desk and use a computer for extended periodsOccasionally lift up to 15 poundsWhy Join Lewis Automotive Group?Be part of a trusted, 79-year legacy of automotive excellence in NWAWork in a family-owned environment that values honesty, integrity, and teamworkEnjoy opportunities for growth, development, and recognitionCollaborate with a skilled, motivated team that’s as passionate as you areReady to Start Your Next Chapter?If you’re looking to build your career with a company that truly values its people and its community, we’d love to hear from you. Apply today and become part of the Lewis Automotive Group family!