Mailroom Operations Supervisor
Gwinnett County
- Gwinnett County, GA
- $54,288-70,575 per year
- Permanent
- Full-time
This position is responsible for providing oversight to the Mail operational activities including workflow and customer service delivery. This is a supervisory position responsible for handling complex customer issues/complaints. This position will oversee mail operations such as the processing of work requests, provide advanced customer service regarding department issues to include processing or completing service delivery, and determine courier routes and operational needs to ensure timely service while taking fluctuating business needs into consideration.
Essential Duties
- Supervising staff to include: prioritizing and assigning work; conducting performance evaluations, ensuring staff members are trained, ensuring that employees follow policies and procedures, maintaining a healthy and safe working environment, and making hiring, termination, and disciplinary recommendations
- Preparing reports on functional activities including data processing and inventory and financial reports to ensure accuracies and adjustments
- Investigating problems such as tracking service requests, researching routine and complex inquiries and directing it to the appropriate party, and working with customers and vendors to resolve issues
- Evaluating operations and making recommendations for efficient mail processing methods and efficiently managing and ensuring maintenance of equipment and technology
- Serving as liaison with vendors in determining upgrades and repairs and ensuring all equipment is appropriately supplied by vendor in accordance with contract. Troubleshooting and coordinating with vendor regarding basic repair issues, as appropriate
- Assisting with preparation of the operating budget, compiling, justifying and monitoring expenditures
The grade for this position is B25(2). Salary will be dependent on education and experience.Effective 4/11/2023, this position is eligible for the Employee Referral Program.Minimum Qualifications
- High school diploma or G.E.D and
- Five years of specialized directly related experience, some of which must be in a leadership or supervisory capacity or
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
- Associate's degree in Business or a related field
- Ability to obtain GCIC Security and Integrity Certification within 60 days
Gwinnett is the preferred community where everyone thrives!Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email .Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.On average, our employees' benefits are worth 48 percent of their base salary!In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!Health
- Medical plans for active and retired employees
- Dental and vision plans
- Prescription drug plan
- Onsite Employee Wellness Center
- 24/7 Employee Assistance Program (EAP)
- Immunizations
- Wellness education and incentive programs
- Annual wellness fair
- Training and professional development opportunities
- Family planning benefits
- Four weeks of paid parental leave
- Annual/Sick Leave
- 12 paid holidays per calendar year
- 1 paid floating holiday per calendar year
- Flexible spending accounts for medical and dependent care
- Health Reimbursement Arrangement (HRA) available
- Health Savings Account (HSA) available
- Retirement and Savings Plans
- 401(a) Defined Contribution
- 457 (b) Deferred Compensation
- Longevity pay
- Tuition reimbursement
- Financial education programs
- Basic, optional, and dependent life insurance
- Short-term and long-term disability
- Critical illness and accident insurance
- Hospital indemnity insurance
- Identity theft protection