Compliance Reporting Specialist

SCRAM Systems

  • Durham, NC
  • Permanent
  • Full-time
  • 1 month ago
Job Description:On-SiteM-FPOSITION OVERVIEW:The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.ROLE AND RESPONSIBILITIES (include but not limited to):
  • Perform daily reporting duties
  • Daily report requests
  • Lockout reports
  • Removal authorizations
  • Alcohol violations
  • Compliance certifications/extensions
  • Compliance reporting
  • Clean up client data (driver's license, vin numbers, date of birth)
  • Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
  • Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
  • Update standard operating procedures
  • Adjust appointments for clients
  • Work with the auto shops and internal support for data recovery
  • Works with IT on electronic state reporting issues
  • Respond to inquiries from PO's by
  • Providing and explaining reports
  • Setting up system accounts which provide access to their client's records
  • Reset passwords for PO's
Experience and Skills:PREFERRED EXPERIENCE AND BACKGROUND:
  • Bachelor's degree preferred (pursuing or achieved)
  • High School Diploma or equivalent required
  • 1-2 years of experience in a technical role involving analyzing data for trending and reporting
  • Previous Customer Service background preferred
  • Previous experience with Compliance is a plus
  • Criminal Justice background preferred
  • Strong Customer Service and Technical Services background
  • Exceptional organizational, analytical and problem-solving skills
  • Strong attention to detail with a high accuracy level
  • Ability to multi-task
  • Strong written and verbal communication skills
  • Possess strong interpersonal and customer interaction skills
  • Works well in a team environment
  • Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
  • Bilingual Spanish a plus
  • Basic understanding of:
  • Equipment
  • Systems Navigation
  • Standard Operating Procedures (SOP)
PHYSICAL REQUIREMENTS (With or without reasonable accommodation)
  • Sitting/Standing: Frequently 75-100%
  • Fine Motor Movements: Frequently 75-100%
**All job descriptions are subject to change.Experience:
  • Reporting: 1 year (Preferred)
  • Organizational skills: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Analytics & problem solving: 1 year (Preferred)
  • Compliance management: 1 year (Preferred)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

SCRAM Systems