About Piedmont Health ServicesPiedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.What's an FQHC?Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.Job Title - Application Support Engineer 1Department - Information TechnologyReports to - CIO/Senior Network AdministratorBenefits -
Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
403(b) Plan
Paid Holidays
CME (Continuing Medical Education)
About Position:
Work Location: 88 Vilcom Center Dr., Suite 110, Chapel Hill, NC 27514
Schedule: Monday through Friday, 8:00am - 5:00pm (Some Occasional Saturdays)
Travel: N/A
Job Summary: Responsible for configuring, monitoring, and maintaining computer system infrastructure, including security protocols and disaster recovery processes. Manage virtual environments, Citrix farms, antivirus solutions, and PHS application software. Provide technical support to PHS staff and end-users, diagnosing and resolving application and system issues efficiently. Troubleshoot and identify root causes of problems, implementing effective corrective actions. Maintain thorough documentation of problem logs and collaborate closely with other analysts and engineers to ensure a secure, stable, and high-performing application environment for all staff.Qualifications -Education & Experience: Required certifications include CompTIA Server+ or MCSA Server (3 exams). Candidates should have an Associate’s or Bachelor’s degree in a computer-related field combined with relevant Help Desk or application support experience ranging from 2 to 4 years.Technical Skills: Proven experience identifying and resolving application issues efficiently, with a strong ability to collaborate with clients and developers. Must stay current with evolving software and technology trends.Additional Knowledge: Solid understanding of application support practices and client service, with adaptability to new technologies and troubleshooting challenges.Communication & Problem-Solving: Strong verbal and written skills to clearly explain technical details to both technical and non-technical audiences, with proven ability to analyze issues, identify root causes, and implement effective solutions collaboratively and efficiently.Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.Pay Range: $61,889 - $83,173EEO StatementPiedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.