Vice President, Director, Resource Management
Ketchum
- New York City, NY
- $140,000-165,000 per year
- Permanent
- Full-time
- Establish strong relationships with members of assigned businesses, in addition to partnering with HR and Finance leaders and/or key vendor contacts. Host check-ins with key stakeholders to allow for real time adjustments as the business shifts.
- Help assign team members to projects that match the needs of the business, along with their skills and career aspirations, based on resource plans provided by the client/team leads.
- Build relationships with staff to better understand capabilities and aspirations to maximize assignments and engagement of staff.
- Recognize areas for opportunity or improvement amongst staff; flag for managers and HR to support continued development in both hard and soft skills. Advocate the most well-suited teams for projects.
- Ensure that the teams assigned to projects have resources needed to deliver effectively. Flag issues/gaps to appropriate leadership and help problem solve.
- Help monitor workload to ensure high client service yet efficient execution of all projects. Balance workload across internal teams and hourly/freelance staff; identify potential instances of excessive or underutilization of talent and help solve any potential issues.
- Monitor new business pipeline/pitches to proactively solve for future talent assignments; track growth and hi-potential clients and sectors to support workforce planning (development, recruitment, etc.) efforts.
- Manage freelance and hourly staff allocations and assignments in partnership with client/team leads, HR and Finance. Track freelance/hourly contacts and proactively build on a pre-existing network. Manage freelance and contract worker relationships.
- Work with functional leads to solve for out of office coverage.
- Mediate cross-functional resourcing issues/conflict resolution with functional leads and HR partners. Leverage resources across the network. Manage communications around any shifting resources.
- Stay familiar with the latest trends and work in the communications and consulting industry to apply best practices.
- Collaborate with recruiting team re: on FTE and hourly/freelance recruiting needs.
- Work with leaders to help shape resource management tools, systems and templates. Constantly strive to improve processes and workflow.
- Workfront Project Management software experience required.
- Bachelor's degree and minimum of 10+ years relevant experience in a creative, consulting or marketing organization.
- Experience in a resource or project management role within a project-based communications, creative or consulting environment.
- Proven ability to create and implement best in class resource management function.
- Solid understanding of project lifecycle and process: able to understand complex project requirements, understand briefs, and recognize potential risks and dependencies relevant to resourcing work.
- Ability to plan ahead - regularly review, forecast and reforecast project resource needs.
- Ability to navigate high-pressure situations, identify problems + solutions, and escalate as needed.
- Excellent communication and interpersonal skills with strong conflict resolution skills; positive by default and excels in being a problem solver and pushing past obstacles.
- Thrives in a fluid, fast-paced environment and works well under pressure.
- Expert user of spreadsheet tools and systems; strong command of MS Office.
- Demonstrated experience with resourcing and project management tools, as well as talent management systems.