ROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Emily Montone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Monitor emails and respond to customer inquiries.
Conduct policy reviews and complete policy changes.
