UNIT CLERK/SECRETARY/COORD
Universal Health Services
- Madera, CA
- Permanent
- Full-time
QualificationsSTANDARDS OF PERFORMANCEUnit Organization * Assist in organizing units as directed by assigned manager.
- Post memos and nursing notes as directed by assigned manager.
- Answer unit telephones in a courteous manner, prepare messages as appropriate and responds to urgent telephone calls quickly.
- Assure that blank charts are always available for new admissions, ensuring that all necessary legal and clinical forms are present with blank charts.
- File clinical reports in the medical record and maintain a system for assuring that clinical reports are reviewed and initialed by the attending physician/licensed practitioner prior to filling the clinical record.
- Retrieve discharge records from the Health Information Management department as needed.
- Order patient and staff supplies, obtain approval prior to submitting purchase orders and maintain the established levels of inventory and supplies.
- Prioritize typing requests to ensure an accurate and timely response to each request and ensure completed typing projects are neat, accurate and in proper format.
- Provide photocopy services as requested, utilizes photocopy machine in compliance with facility policy, and maintain a file of master copies for those items which require repetitive photocopying.
- Maintain open charts in an orderly fashion, ensuring open charts are labeled neatly with the patient's name, room number and physician/licensed practitioner name.
- Ensure charts are thinned, according to facility policy when they become too thick for easy storage in the chart rack.
- Mail patient correspondence, as requested.
- Maintain legal logs as directed by assigned Manager.
- Complete request forms for laboratory and other diagnostic tests.
- Maintain a system for filing laboratory and other diagnostic request forms, which ensures that tests are completed in the proper time frame and that the information on the request form is complete and accurate.
- Maintain binders in each unit in an orderly fashion, ensuring cleanliness and restocking forms.
- Assist Nurse Educator in coordinating new hires’ training and orientation flow and process.
- Assist Infection Control Nurse with N95 Fit Testing during New Employee Orientation.
- Demonstrate excellent guest relations in communication, cooperation and in giving assistance to patients, physicians/licensed practitioners, co-workers and visitors in a prompt and courteous manner.
- Maintain patient and employee confidentiality.
- Attend all mandatory facility in-services and staff development activities as scheduled.
- Adhere to facility standards concerning conduct, dress, attendance and punctuality.
- Support facility-wide quality/performance improvement goals and objectives.
- Knowledge of medical terminology.
- Knowledge of medical record maintenance and filing procedures.
- Knowledge of personal computers and software.
- Demonstrated problem solving skills.
- Skill in organizing and prioritizing workloads to meet deadlines.
- Skill in telephone etiquette and paging procedures.
- Effective oral and written communication skills.
- Good spelling skills and legible handwriting.
- Ability to work within deadlines and prioritize work.
- Ability to communicate effectively with patients and co-workers.
- Ability to work as a team player.
- Ability to demonstrate tact, resourcefulness, patience and dedication.
- Ability to accept direction and adhere to policies and procedures.
- Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
- Ability to work in a fast-paced environment.
- Ability to meet corporate deadlines.
- Ability to react calmly and effectively in emergency situations.
- Ability to stand, sit or walk up to six hours, sit for up to two hours.
- Ability to spend 20% of the work day outdoors in temperatures varying from 30° to 100° F and 80% of the work day indoors in temperatures varying from 60° to 85° F.
- Ability to frequently lift and carry up to 10 lbs. (i.e., juices, charts, patient belongings).
- Ability to frequently reach above, at or below shoulder height (obtain supplies, reach in cabinets, use refrigerator), kneel, bend, stoop, turn, twist.
- Ability to frequently handle objects, through manipulation, simple grasping, twisting and fingering of small objects (telephone buttons, thermometers with both hands).
- Ability to communicate verbally, see well enough to read written material.
- Ability to discern a variety of odors.
- Ability to work continuously in an environment where the noise level is frequently high and where chemicals are frequently used for cleaning; where mechanical and electrical hazards may occasionally be present and where dust, mist and steam are frequently generated in housekeeping tasks.
- Must be able to hear sufficiently, with or without correction, to competently perform all essential job functions