Account Manager
GBG
- Atlanta, GA
- Permanent
- Full-time
- We make the world a safer place
- We trust each other and win together
- We are local experts in a global business
- We want you to be yourself
- We grow when you grow
- Proactive Approach- An individual ready to take the initiative, identify opportunities, and drive new business prospects forward.
- Effective Communicator: Clear and persuasive communication skills, capable of delivering compelling presentations and fostering meaningful dialogues with potential clients.
- Adaptive Learner: A keen interest in staying updated on industry trends, our product offerings, and the competitive landscape to ensure our pitches are timely and relevant.
- Analytical Thinker: Someone who can assess market data, client feedback, and sales patterns to refine and adapt strategies for better outreach and conversion.
- Goal-Oriented: A drive to consistently meet and exceed set sales targets, but with a vision that goes beyond numbers, focusing on long-term growth and client satisfaction.
- Technical Synergy: While not necessarily an expert, a basic understanding of technical requirements, and an eagerness to work alongside Technical Account Managers to ensure our solutions align perfectly with clients' needs.
- Client Relationship Management: Foster strong, long-lasting relationships with clients, acting as their primary point of contact and ensuring their needs are met in a timely and satisfactory manner.
- Service Delivery: Work closely with cross-functional teams to ensure client requests and projects are executed efficiently and effectively.
- Growth Opportunities: Identify opportunities for upselling and cross-selling, ensuring clients are aware of all the solutions we can offer.
- Feedback & Insights: Regularly gather and document client feedback, using this information to help inform product and service improvements.
- Account Strategy: Develop and implement individual account strategies that align with the client's goals and objectives.
- Collaboration: Liaise with the sales, product, and technical teams to ensure comprehensive support for each client.
- Performance Tracking: Monitor client satisfaction metrics, taking proactive steps to address any issues or areas of concern.
- Continuous Learning: Stay updated on industry trends, our product offerings, and best practices in account management to provide the best advice and service to clients.
- The ability to autonomously plan your workload and focus on the right priorities
- Good problem-solving and time management skills
- Proven ability to handle multiple projects simultaneously
- Highly organized and detail-oriented