Knowledge Management Technical Support Specialist
Nakupuna Companies
- Reston, VA
- Permanent
- Full-time
- Manage the systems and platforms utilized for the dissemination of intelligence products in support of DTRA, DoD, and the IC.
- Shape solutions that will lead to improved organizational effectiveness and decision making.
- Provide basic Tier 1 support to resolve user issues when requested.
- Manage, create, modify, and remove user accounts/groups.
- Provide training/support on system configuration, troubleshooting, procedures, and maintenance.
- Conduct quality control on products by reviewing and ensuring products conform to standards, and ensure content is correctly annotated.
- Lead Knowledge Management Working Groups (KMWG) to ensure knowledge sharing is occurring throughout the enterprise and enabling collaborative work.
- Ensure all systems conform to established SOPs as provided by customer leadership.
- Associate’s or bachelor’s degree from an accredited college or university with a major in a technology field, including Computer Science, Software Engineering, Advanced Analytics.
- A minimum of five years’ experience in the IC.
- Security+, SSCP, etc. Formerly DoD 8570 IAT II-level certification is required.
- Knowledge and experience with a programming language, specifically Python or Groovy. Experience with JavaScript and CSS a plus.
- Knowledge and experience with Jira and Confluence administration, specifically building and maintaining complex Jira Projects and Confluence Spaces.
- Experience creating and maintaining a KM Plan of Action to capture tacit and explicit knowledge and lessons learned throughout an organization.
- Experience leading meetings with stakeholders from across the enterprise to ensure unified vision for success.
- Demonstrated proficiency managing, integrating, and curating a web presence across multiple platforms.
- Experience managing content and disseminating intelligence products.
- Excellent written and oral communication skills and experience developing and presenting complex information to senior Government officials using Microsoft Office Suite applications.
- Strong analytical, statistical, and organizational skills required.
- Excellent time management skills required.
- Ability to lift up to 25 pounds
- Ability to use stairs without assistance
- Ability to perform repetitive motions with the hands, wrists, and fingers
- Ability to engage in and follow audible communications in emergency situations
- Ability to sit for prolonged periods at a desk and working on a computer