Business Process Analyst

• Analyze and evaluate existing business and system processes to identify opportunities for improvement, simplification, or automation.
• ​Design, document, configure, and implement new or enhanced processes while integrating with existing workflows.
• Execute and support day-to-day process operations, including the use of process-related tools and facilitation of key process events.
• Lead or contribute to process redesign initiatives using benchmarks, modeling, pilots, and prototypes.
• Evaluate process performance, resource utilization, and service levels; recommend enhancements to optimize efficiency and quality.
• Collaborate with stakeholders to develop business cases and project plans aligned with business objectives.
• Participate in implementation, administration, and post-implementation reviews of new or revised processes.
• Maintain relationships with internal teams and external vendors or consultants to support project and operational goals.
• Provide guidance or training to less experienced staff as needed.
• Perform other duties as assigned.

• Solid understanding of business process design principles.
• Familiarity with trends in the insurance and financial services industry is a plus.

• Strong analytical and decision-making skills for process evaluation and improvement
• Proficiency in process design tools and methods.
• Effective verbal and written communication skills for interacting across all organizational levels.

Tailored Management