PROGRAM SUPPORT SPECIALIST

Chugach Government Solutions

  • Linthicum, MD
  • $75,000-95,000 per year
  • Permanent
  • Full-time
  • 15 days ago
Job Description:About UsWhen you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!
Job OverviewThe Program Support Specialist is a dynamic role supporting the Program Management team by executing various administrative tasks and collaborating with department and project leaders across multiple operations to improve business processes. This individual must demonstrate a strong aptitude for learning new systems and business processes, possess a proactive and team-oriented mindset, and be equally comfortable performing typical administrative support tasks or facilitating higher-level efforts focused on processes and improvement.Salary Range- $75,000 - $95,000Work Model: Onsite
ResponsibilitiesEssential Duties & Job Functions:
  • Learn and serve as subject matter expert (SME) for the administrative and business support processes; personnel and their roles in the processes; software utilized; and the methods used for execution. Provide support and training to administrative staff, as needed.
  • Facilitate efforts to standardize and streamline various business processes at the direction of the Program Manager (PM).
  • Generate, deliver, maintain, and/or track various program and contract documents and activities, e.g., customer contract documents; deliverables; reports; organizational charts; insurance document packages; trainings, licenses, and/or certifications of staff; etc.
  • Collaborate with department and project leaders to centralize, maintain, and organize program and contract-related information to ensure controlled access and efficient retrieval.
  • Facilitate the development and delivery of operational metrics, trend analyses, and the presentation of data (charts, dashboards, slides, etc.) in support of performance monitoring and reviews.
  • Coordinate and attend key meetings to support PM staff in tracking accomplishments and/or corrective actions, identifying task owners, listing open items, and coordinating follow-up activities with participants and/or stakeholders.
  • Coordinate the establishment of service provider accounts, e.g., hotel chains, rental car companies, training resources, etc., with procurement to streamline employee engagement in business activities.
  • Perform other duties as required to support team success.
Accountable For:
  • Proactively identify opportunities to improve processes, reduce manual work, and enhance team efficiency.
Job RequirementsMandatory:
  • Possess a bachelor’s degree in Business Administration, Information Systems, or other related field.
  • At least 5 years of experience in administrative, business operations, or program support roles.
  • Demonstrated aptitude for learning new software and systems and applying that knowledge to develop and/or improve business processes.
  • Experience using AI platforms to efficiently create content for business documents.
  • Strong organizational skills and demonstrated experience collecting and organizing documents and other information both electronically and physically.
  • Strong analytical skills; able to synthesize and structure various information into useful reports, graphical displays, presentations, and other formats using software and other methods.
  • Excellent written and oral communication skills.
  • Experience providing training, support, and mentorship to other administrative staff.
  • Demonstrated ability to manage multiple concurrent activities independently and prioritize work to meet deadlines.
  • High attention to detail and commitment to quality and consistency.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and adaptable to new technologies.
  • U.S. Citizenship.
  • Ability to obtain and maintain the required Intelligence Community clearance.
  • Valid driver’s license and acceptable driving record.
  • Ability to lift up to 25 pounds.
Preferred:
  • Experience supporting a PMO or contract functions in a government services environment.
  • Prior experience with expense reporting and related software, arranging travel using various applications, and Enterprise Resource Planning (ERP) software.
  • Prior experience with file sharing applications e.g., SharePoint, Teams, etc.
  • Active or prior Intelligence Community clearance.
Reasonable Accommodation:CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please emailEqual Employment Opportunity:Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status, or other characteristics protected by law.

Chugach Government Solutions