Restoration Crew Chief
ServiceMaster Restore
- Cedar Falls, IA
- $20.00-23.00 per hour
- Permanent
- Full-time
- Knowledge of disaster restoration industry
- Retrieve work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, arrive to work site
- Complete assigned jobs according to company processes and carrier standards, maintain quality control, manage technician(s) assigned to job
- Perform daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Complete sketch and scope sheet for estimate, complete drying records using mobile software
- Inspect jobs after completion and obtain customer signatures for approval purposes, and requests payments when necessary
- Resolve issues with customers communicates customer issues, daily job activities with key company staff
- Prepare and or review documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Ensure safety standards are being followed during all active jobs
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
- High school graduate or equivalent
- Valid driver's license and satisfactory driving record
- Good verbal and written and communication skills
- Role models customer service expectations with home owners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry
- Proficient with using mobile software to enter data
- Must be able to prioritize activities and meet deadlines
- Experience in training and managing others
- Strong problem-solving skills
- Communicates customer issues, job activities with key company staff
- Certifications are preferred, but not required:
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Restoration Technician
- OCT - Odor Control Technician
- WRT - Water Damage Restoration Technician
- Move up to 50 pounds, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
- Competitive Pay
- Paid Holidays
- Paid Time Off
- Medical and Dental Insurance
- Retirement Plan w/ Company Match
- Opportunity to Advance
- Positive, Upbeat Workplace Culture