IT Product Manager - Service Delivery

Washington
$90,000-105,000 per year
Permanent
Full-time

1 month ago

Description :About Sound:Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year

About the Team:Sound Physician’s software and technology department is a key partner in the delivery of services, providing partners and colleagues a best-in-class experience through innovative, on-time and on-budget solutions. The organization has been able to differentiate itself from its competitors by building better technology faster and more reliably than the market, utilizing a commitment to incremental development and frequent solution iteration.About the Role:The IT Product Manager will manage and optimize 1 or more vendor products and may manage 1 or more in house products (depending on need/capacity). This role will ensure that service offerings from vendors meet company standards and customer needs, overseeing the entire lifecycle of service products.This individual, under the direction of the Director of IT Product Management, develops and maintains communication and educational materials, business requirements and user stories. This individual keeps up to date on new product releases, internal control documentation, and other relevant materials achieving optimum adoption and utilization of our platforms.The Details: This is a full-time, remote position.In this role, you will be responsible for:Vendor Management:

Establishing and maintaining strong relationships with vendor partners
Monitoring vendor performance to ensure adherence to service level agreements (SLAs)

Product Lifecycle Management:

Managing the entire lifecycle of vendor products from inception to retirement
Ensuring products meet quality standards and regulatory requirements
Collaborating with vendors on product enhancements and updates
Ensuring iterative releases of technology are supported by user acceptance testing / validation
Working closely with development teams to support product roll-outs and new implementations for Sound Physicians’ systems (vendor or internally built)

Stakeholder Collaboration:

Working closely with internal stakeholders (e.g., HR, regional/site operations, finance, accounting, marketing, sales) to understand business problems, business processes, requirements and feedback
Communicating product plans, progress, and results to internal stakeholders, including executives and team members
Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap
Ensuring iterative releases of technology are supported by user acceptance testing / validation
Promoting standardization and best practices across regions and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge
Having a thorough understanding of the business processes that the product(s) support
Communicating product plans, progress, and results to internal stakeholders, including executives and team members

Roadmap, Product Backlog and Strategy:

Developing and maintaining a product roadmap that aligns with company strategy and customer needs
Prioritizing product features and improvements based on business value and customer impact
Writing clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams
Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap

Market Analysis:

Conducting market research and competitive analysis to identify trends and opportunities
Using data-driven insights to inform product decisions

Project Management:

Using Agile methodologies to manage product development cycles
Providing cost and timeline estimates to project managers in support of projects

Risk Management:

Identifying and mitigating risks associated with vendor products
Developing contingency plans to address potential issues

Customer Focus:

Acting as the voice of the customer in product development
Ensuring vendor products deliver exceptional user experiences

Production Support:

Conducting analysis to determine root cause of reported issues
May provide Tier II Application Support to users

What we are looking for:A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:Values:

Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
Adaptability: Demonstrates flexibility and a willingness to change as circumstances evolve
Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
Intellectual curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
Passion: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
Strategic thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound

Knowledge:

Bachelor’s Degree in a relevant field
Minimum 3 years of experience as a product manager
Strong communication and leadership skills; Proven ability to work across an organization to achieve a common goal (drive change, improve processes and improve data)

Experience:

A process and data-driven mindset; proven ability to coordinate with multiple departments on solutions
Business process engineering/improvement
Demonstrated ability to think strategically and develop creative and efficient solutions to problems

Pay Range:

$90,000- $105,000 annually. Exact pay will be determined based on candidate experience, geographic location, and the size/complexity of the program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.#SoundBC

Sound Physicians

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