Front Desk Agent
- Orlando, FL
- Permanent
- Full-time
- Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
- Provide information to guests about the procedures, policies and facilities of the hotel.
- Making accommodation reservations for guests who may be relocating
- Maintain all guest reservations in accordance with credit card security requirements.
- Maintain all training requirements as set forth by General Manager.
- Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
- Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
- Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
- Respond to guest’s requests for immediate repairs.
- Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
- Report lost-and-found items in accordance with hotel procedures.
- 1 year of customer service preferred
- High school diploma or equivalent
- Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance