Assistant General Manager
Shades of Grey HR
- Englewood, OH
- $15.00-20.00 per hour
- Permanent
- Full-time
Location: Englewood, OHWe’re hiring a hands-on, bilingual Assistant General Manager who’s ready to step into a leadership role and help run the show. This is a high-responsibility position for someone who’s been in the hotel game—either as a Head Housekeeper or Front Desk Manager—and wants to level up.You’ll be the go-to when the GM isn’t around, especially on second shifts and weekends, so this one’s for the doers, not the desk jockeys.What’s in it for you:
- $15–$20/hour depending on experience
- Quarterly bonuses: up to $3,000 per quarter
- $1,000 guaranteed
- Up to $2,000 based on guest reviews, sales leads, and flexibility
- Full-time schedule: 5–5.5 days/week, including weekends and PM shifts
- Clear growth path
- Oversee daily hotel operations and serve as the MOD (Manager on Duty) when the GM is off
- Step in across departments—front desk, housekeeping, breakfast, maintenance
- Manage schedules, cover shifts when needed, and ensure everything runs smoothly
- Lead the team by coaching, training, and holding staff accountable
- Handle guest issues with urgency and professionalism
- Support block bookings, sales outreach, and corporate leads
- Monitor guest feedback and drive service improvements
- Assist with financials, payroll, and cost control
- Has at least 2 years in one hotel property as a Head Housekeeper or Front Desk Manager
- Comes from a branded hotel (Holiday Inn Express, Hampton, Hilton, Marriott, IHG, etc.)
- Understands what it takes to manage a busy hotel during peak times
- Works evenings and weekends—this isn’t a Monday–Friday desk job
- Can use hotel systems like Opera, PEP, or Sophie (or is willing to learn)
- Is dependable, flexible, and thrives in a fast-paced environment
- Paid vacation begins after one year, with a minimum of 5 days
- Paid sick leave and holiday pay (at 1.5x for major holidays)
- Employee room discounts at participating properties