Assistant General Manager - HOA Highrise (Union Station)

WRMC, Inc.

  • Denver, CO
  • $70,000-75,000 per year
  • Permanent
  • Full-time
  • 7 days ago
  • Apply easily
  • LOCATION: Downtown Denver - Union Station area.
  • SCHEDULE: Full Time | Monday - Friday 9:00 am to 6 pm. On call 24/7
  • SALARY: $70,000 - $75,000
ABOUT USWorth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.ABOUT THE ROLEAssists in maintaining cleanliness, maintenance, safety and enforcing all standards of the organization. Assists the residents, visitors, contractors, and employees by providing services necessary to ensure a friendly, efficient, and safe environment. Performs various accounting, administrative and supervision duties as directed by the General Manager. Represents the General Manager when he/she is not on-site. Requires some driving, therefore a vehicle, valid driver’s license and the minimum automobile insurance required by law is needed. Must be able to work a flexible schedule, determined by the General Manager, in order to meet the needs of the residents, visitors, contractors and employees. On call 24hrs a day, 7- days a week to cover missed shifts or to supervise operational issues or emergencies. Must be able to communicate effectively with Residents and visitors to the building. Must be adept at problem solving, as well as capable of providing direction and guidance.WHAT YOU'LL DOAdministrative
  • Process all payables and receivables within prescribed guidelines.
  • excellent computer skills with Excel and Word.
  • Maintains organized file to include copies of all invoices with approval, chart-of –accounts code and payment information clearly documented.
  • Invoices to be documented by month in alphabetical order to facilitate easy coordination with the general ledger.
  • Maintains and reconciles petty cash within prescribed guidelines.
  • Maintains all files in the Management Office(s).
  • Conducts all new Resident Orientations
  • Able to prepare written correspondence as needed.
  • Maintains the incoming/outgoing mail.
  • Ensures that reasonable requests/complaints of the residents as it relates to the job description and Condominium Association Documents are handled in a timely manner.
  • Maintains a working knowledge of the Condominium Association Documents.
  • Maintains reservations of the community room(s) and service elevator(s) in accordance with the written guidelines.
  • Maintains and updates master database of all Residents as described in the Condominium Association Documents.
  • Maintains hardcopy document folders of all Residents, in the Management office.
  • Maintains office supplies within budgeted guidelines.
  • Set up and edit new and existing Residents on the Keytrak system.
  • Maintains current information in Building Link regarding new Resident information.
  • Keeps the Residential Community up to date with frequent Community Updates via email.
  • Helps in preparation of the GM monthly meetings for the Board of Directors. List all new unit closing pending, current units closed for the week. Number of units on the market. List of units being leased. Report on Residents moving in or out of the building for the week.
  • Collect paperwork in preparation for Residential move in and move outs.
  • Collect paperwork on all reservations.
  • Assists with the planning and implementation of three yearly Residential Community Events: meets with several caterers, obtains necessary bids for best decision. Place order for any additional rental required.
  • Helps in maintaining a strong relationship with vendors and contractors.
Personnel
  • Understands interview techniques and hiring guidelines.
  • Interviews job applicants.
  • Understands employee rules, regulations, and proper disciplinary procedures.
  • Directs and monitors the Front Desk personnel.
  • Creates and maintains an excellent work environment, centered upon teamwork and mutual respect.
General
  • Communicates daily with the General Manager on issues such as employee feedback, workman’s compensation issues, resident feedback, and construction/vendor issues.
  • Maintains secure storage and control of the key cabinet in the Management Office.
  • On-call as directed by the General Manager.
  • Answers the telephone promptly using proper telephone etiquette.
  • Maintains a neat, clean, and professional manner at all times.
  • Maintains a neat, clean, organized, and safe work environment.
  • Understands the building safety procedures and their specific role in maintaining a safe environment.
  • Understands the building emergency plans and their specific role in an emergency.
Requirements
  • High School Diploma required; bachelor’s degree in business or related field preferred.
  • Minimum of 3 years in sales, preferably in a service-related industry.
  • Experience in association management is a plus.
  • Strong customer service, communication, and people skills.
  • Highly organized, people-oriented, and able to work under tight deadlines.
  • Coaching and training abilities are desirable.
Benefits
  • Medical
  • Dental
  • Vision
  • Short term disability (STD)
  • Long term disability (LTD)
  • Employee assistance program (EAP)
  • Identity theft protection
  • Pet insurance
  • Retirement
  • Paid Time Off (PTO)

WRMC, Inc.