Coordinator, Client Services- Executive Health

Northwestern Medicine

  • Chicago, IL
  • Permanent
  • Part-time
  • 7 hours ago
Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X
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  • Administrative and Clerical, Chicago, Illinois, United States
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Coordinator, Client Services- Executive Health Location Chicago, Illinois Business Unit Northwestern Medical Group Job REQID 185897 Job Function Customer Service Shift Day Job (1st) Type of Employment Full-TimeThe salary range for this position is $20.36 - $28.51 (Hourly Rate)Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section located at jobs.nm.org/benefits to learn more.Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.From discovery to delivery, come help us shape the future of medicine.Benefits:
  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year ($125 for part-time)
  • Matching 401(k)
  • Excellent medical, dental and vision coverage
  • Life insurance
  • Annual Employee Salary Increase and Incentive Bonus
  • Paid time off and Holiday pay
DescriptionThe Client Services Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities:
  • Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.
  • Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions.
  • Investigate, monitor and resolve all inquiries.
  • Coordinate the scheduling of various specialist appointments for patients.
  • Establish a network of contacts.
  • Assist with departmental communication and marketing strategies.
  • Manages schedules to make best use of all resources including providers, rooms and equipment.
  • Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.
  • Performs administrative assistant functions including writing and sending letters and email messages
  • Maintains a database of all corporate client profiles.
  • Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
  • May perform other duties as assigned.
QualificationsRequired:
  • High school diploma or GED equivalent
  • 1 year experience in a healthcare environment
  • Experience in a customer service role
  • Computer experience (data entry, Microsoft Word, Excel, electronic medical record system)
Preferred:
  • Bachelors degree
  • Proficiency in written and spoken Spanish language
  • Knowledge of medical terminology
Equal OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section to learn more.Share This JobFeatured JobsRecently Viewed JobsYou do not have any recently viewed jobsNursing OpportunitiesBenefitsInformation Services CareersNorthwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Contact us if you need any further information about NM Nursing Careers at .We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.© 2025 by Northwestern Medicine® and Northwestern Memorial HealthCare.Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

Northwestern Medicine