Senior Manager, Program Delivery
- Phoenix, AZ
- Permanent
- Full-time
Location: Arizona - candidates must be located in Arizona or willing to relocate to Arizona to be consideredReady to make a difference?
We are currently seeking a Senior Manager within our Utility Programs and Services (UPS) Division to act as a Portfolio Lead focused on managing and growing ICF’s utility business in AZ. This position requires knowledge of energy efficient and electrification technologies associated with commercial building systems and residential homes for demand side management.The Senior Manager will develop and manage a pipeline of new and existing customers and trade allies to ensure our programs meet participation goals. The successful candidate will also contribute to the internal operations of the programs, manage portfolio budgets and performance; build and strengthen relationships with clients; hire and mentor staff; design and implement program strategies and plans. Additionally, this candidate will support the account managers with tasks such as data analysis, reporting, application review, forecasting, marketing development and execution of plans, quality control measures, and client support as well as develop and execute internal strategies to further influence market adoption of ICF’s broader suite of products and services.Why you will love working here:
- Quality of life: Flexible workplace arrangements, work-life balance
- Investment of community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, 401k matching, Employee Stock Purchase Plan and access to professional development resources.
- And many, many more (Ask your recruiter for more details!)
- Contribute to portfolio and program design, including identification, analysis and selection of appropriate energy efficiency measures and development of effective, integrated delivery strategies.
- Oversee program evaluation, including analysis, data collection and reporting.
- Provide resource management, quality control, and budget accountability to maximize efficiency and client satisfaction.
- Manage P&L, financial metrics, and performance for the sub-region.
- Collaborate with internal cross-cutting teams such as operations, IT, marketing, and customer care to drive consistency, innovation, best practices, and operational efficiencies across the organization.
- Build and maintain client and industry relationships while driving businesses towards the implementation of energy performance improvements leveraging existing market knowledge and proven energy efficient technologies.
- Manage remote and in-house team members; staff will consist of energy analysts, engineers, marketers, account and trade managers, communication specialists, data analysts, and technical trainers.
- Provide support in the development of new products, technical tools and resources, and offerings.
- Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program awareness and adoption.
- Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to receive feedback on their experience with the program.
- Preparing and presenting targeted presentations as well as promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, ride-along with sales teams, etc.
- Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, participation, and pipeline management.
- Review and analyze QA/QC data for projects reported to client.
- Effective project and budget management.
- Maintain comprehensive project tracking and provide leadership with relevant status updates and trending information
- Manage program forecasts, budgets, and key performance indicators (KPIs) while providing regulatory support
- Mentoring, leading, and collaborating with program team members
- Must have a reliable vehicle for local travel. Requirements are once or twice a month for meetings and events. (reimbursement for mileage provided)
- Bachelor's Degree in Energy, Business Admin, Environmental Studies or a related field (or applicants can substitute one year of related experience for one year of education)
- 7+ years of experience in an energy or energy related field (experience developing, designing, and managing successful energy efficiency, electrification, distributed energy resource, and/or demand reduction programs)
- 2+ years of experience leading project teams
- Working knowledge of demand side management (DSM) programs.
- Demonstrated experience guiding large program teams.
- Demonstrated experience with business development and client development.
- Demonstrated experience providing quality control and budget accountability.
- Demonstrated management experience of multi-client portfolio of programs and multi-disciplinary teams including subcontractors and strategic partners.
- An understanding of energy management, regulatory planning and policy, energy efficiency and demand management policies, program/portfolio design, and engineering.
- Industry certifications, professional affiliations, and publications.
- Ability to communicate effectively, written and verbally, with clients and colleagues at all levels.
- Ability to work with all levels of internal employees, as well as outside clients and vendors.
- Advanced Proficiency in MS Office Applications (Dynamics, Word, Outlook, Excel).
- Strategic mindset with the ability to identify new opportunities and be flexible to handle multiple priorities.
- Advanced analytical skills and experience with Power BI (or similar data visualization tool).