Patient Access Representative
- Phoenix, AZ
- Permanent
- Full-time
- High school diploma or GED required
- Prior experience in a customer support/call center role
- Prior experience with health insurance and medical terminology preferred
- Familiarity with CRM and EMR systems
- Strong phone and verbal communication skills, including active listening
- Attention to detail to ensure accurate documentation and scheduling
- Technologically savvy, with the ability to adapt to various digital systems
- Ability to work independently in a virtual environment and as part of a team
- Cultural competency, able to work with diverse groups of community members
- Multilingual capabilities preferred, but not required
- Always prioritizes patient satisfaction by providing timely, accurate information and addressing patient needs with empathy and professionalism.
- Demonstrates the ability to adjust to evolving work demands and shifting priorities in a dynamic healthcare environment.
- Responds quickly and efficiently to a high volume of calls, scheduling appointments and resolving issues promptly.
- Utilizes clear, concise, and empathetic communication when speaking with patients, ensuring they fully understand the information and are supported throughout their care journey.
- Ensures all patient information is accurately documented and all processes are followed to meet regulatory and operational requirements.
- Identifies and resolves issues that may arise during patient interactions, ensuring a seamless experience for the patient and the healthcare team.
- Works effectively within a multidisciplinary team, collaborating with colleagues and leaders to ensure efficient and effective care delivery.
- Ability to manage large volumes of calls while maintaining a high level of customer satisfaction and resolving inquiries promptly.
- Expertise in scheduling and rescheduling appointments for patients, ensuring that all appointments are accurately documented and confirmed.
- Able to manage multiple tasks, such as answering calls, documenting patient information, and handling follow-up tasks, while maintaining accuracy and meeting deadlines.
- Ability to engage effectively with diverse patient populations, providing culturally sensitive care and support.
- Ability to accurately input and manage patient data, ensuring all necessary follow-up and actions are tracked in the system.
- Demonstrates respect for patient privacy, maintaining confidentiality in all interactions and adhering to company policies and procedures.