Customer Service Representative (11am-8pm/Hybrid)

HeadlightsDepot

  • Pompano Beach, FL
  • $18.52 per hour
  • Permanent
  • Full-time
  • 7 days ago
You’re smart, you’re dependable, and you want to learn the ins-and-outs of every job you do. You like talking to people, helping them solve their problems. You want a job that lets you go home content that you’ve done your best.That’s you. Who are we?HeadlightsDepot is a national leader in e-commerce for headlights. We are a small team, working closely together in a modern, well-lit office with not a cubicle in sight. We have a family lunch every Friday, a gym next door, and a great congenial atmosphere.Come for the job, stay for the culture.WHAT YOU’D BE DOING
  • Interfacing with Customers and Body Shops to answer product questions & assist with customer ordering.
  • Analyzing customer questions, troubleshooting, and providing clear answers in an efficient and professional manner.
  • Developing customer’s trust and loyalty in our brands.
  • Maintaining customer records and updating account information.
  • Developing knowledge of Salesforce, our e-commerce platform.
  • Gaining in-depth knowledge of our full product line to best serve our customers.
  • NO COLD CALLING.
WHAT YOU GET
  • FREE Aetna PPO Health Insurance
  • Low cost Dental, Vision, and Life Insurance
  • Monthly royalty bonus based on company sales
  • Weekly family lunch
  • 91 PTO hours, plus holidays and your birthday off!
  • Weekly pay schedule
  • $500 Monthly Giveaway (Work 40 hours each week)
WHAT YOU NEED
  • Fluency in English
  • A typing rate of AT LEAST 40 words per minute
  • High School diploma
  • Basic computer skills
  • Strong multitasking ability
  • Previous sales, customer service, or call center experience.
  • Excellent communication and organizational skills
  • Efficient problem solving and conflict resolution skills
  • Ability to work in a high volume, fast-paced environment.
  • Ability to work independently or with others to manage multiple tasks with minimal supervision.
  • Knowledge of the automotive industry
BENEFITS
  • 401(k)
  • Free Health Insurance
  • Dental Insurance
  • Vision Insurance
  • On-the-job Training
  • Paid Time Off
  • Holiday Pay
COMPENSATION PACKAGE
  • $38,521 Base Pay ($18.52/hr)
  • $1000 Estimated Royalty (+$0.48/hr after full first month)
  • $39,521 Total Annual Pay ($19/hr)
  • $4,800 Health Insurance Contribution
  • $44,321 Total Estimated Compensation Package
Experience: At least 1 year of Call Center Customer Service (required)Work Location: In office

HeadlightsDepot