Behavioral Health Specialist

• Collaborate closely with clinic administration to assist with crisis intervention, triage, and supportive counseling. Evaluate the urgency of referrals and assess patient needs.
• Provide warm hand-offs between clinic administration and provider staff to ensure patients receive appropriate care promptly.
• Work closely with the Kaiser Navigator to ensure patients receive seamless care.
• Oversee all Behavioral Health panels to ensure all slots are utilized effectively and walk-in appointments are scheduled promptly.
• Respond to calls and emails regarding psychiatric medication refills, appointments, and urgent or emergent issues.
• Follow up daily on all no-shows, rescheduling as soon as possible.
• Conduct weekly reviews of no-show lists to ensure all have been rescheduled. Document all attempts in NextGen and maintain communication with mental health providers.
• Possess comprehensive knowledge of the registration and scheduling process, including check-in, payer selection, sliding scale, and fee policies.
• Be familiar with Behavioral Health referrals, including receiving and processing referrals, making appointments, and rescheduling.
• Ability to navigate the referral system within the Electronic Medical Record.
• Assist in preparing check-in paperwork for patients, checking in and outpatients, and confirming patient appointments as needed.
• Conduct pre-check-in for all patients 24 hours prior to their visit to ensure confirmation and completion of all paperwork, consents, and screenings. If not confirmed, fill the slot with a patient from the waitlist.
• Coordinate with Behavioral Health and medical providers, clinic staff, and assist with patient requests, including but not limited to medical records, urgent cases, referrals to the Office of the Day, and walk-ins.
• Attend meetings and trainings as necessary.
• Assist the Director of Behavioral Health Services to ensure compliance with clinic and departmental policies and procedures.
• Run reports from the computer system for the Director of Behavioral Health.
• Follow guidelines regarding scheduling appointments through email requests.
• Assist with other department check-in duties upon request.
• Work closely with medical, dental, and staff to ensure smooth patient flow and reduce waiting time.
• Perform other duties as assigned

• Minimum of two years of experience working with behavioral health patients or in a behavioral health setting.
• Minimum of one year of front office, registration, or clerical experience dealing directly with patients.
• Ability to relate to and communicate effectively with a diverse patient population and work within a team setting.
• Excellent verbal and written communication skills, including strong interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Ability to perform assigned responsibilities within JWCH’s established guidelines in an organized, detailed, and efficient manner.
• Experience with Next-Gen, Excel, and Microsoft programs.
• Excellent computer skills and proficiency in documenting in an electronic medical record system.
• Bilingual (English/Spanish) is preferred.

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute