Staff Technical Product Manager - CRM Sales
ServiceNow
- Nashville, TN
- Permanent
- Full-time
- Product Strategy and Roadmap:
- Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
- Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.
- Requirement Gathering and Prioritization:
- Collaborate with stakeholders, to gather and prioritize product requirements.
- Define user stories, use cases, and acceptance criteria to guide the development process.
- Participate in after hours collaboration meetings with global team
- Technical Understanding:
- Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
- Collaborate closely with engineering teams to ensure the technical feasibility of product features.
- Cross-Functional Collaboration:
- Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
- Foster effective communication and collaboration among team members.
- Product Development Oversight:
- Monitor and track product development progress, ensuring that it stays on schedule.
- Make critical decisions and trade-offs to meet project objectives.
- Performance Metrics and Analysis:
- Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
- Customer Feedback and Iteration:
- Gather and analyze stakeholder feedback to identify opportunities for product improvement.
- Iterate on product features and enhancements to address stakeholders needs and pain points.
- 8+ years of software product management experience
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
- Strong technical background of Sales CRM systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams.
- Strong understanding of the standard sales cycles/selling motions and sales processes (direct sales, indirect sales, renewals, etc.)
- Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
- Experience in hands on implementation and management of the global Sales CRM product
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience gathering and capturing product requirements and transforming them into a product roadmap.
- Experience in managing SaaS product and vendors
- Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
- Strong analytical and problem-solving skills.
- Exceptional communication and leadership abilities.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.