Client Support Specialist I
First Interstate Bank
- Bellevue, NE
- Permanent
- Full-time
- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Child Care Assistance Program for eligible dependent(s).
- We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the
- Support daily incoming calls in a flexible work environment
- Support both internal and external client interactions for general inquiries as well as complex financial transactions
- Provide outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
- Ability to balance multiple tasks effectively.
- Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
- Ability to actively listen, show empathy, problem solve, and deliver great solutions.
- General maintenance of financial accounts ensuring attention to detail
- Thorough understanding of banking products and services
- Ability to self-manage productivity while ensuring banking regulatory compliance.
- Successful completion of all required annual and compliance training.