Solutions Engineer

Axon

  • Atlanta, GA
  • Permanent
  • Full-time
  • 21 days ago
Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAxon Fleet Professional Services specializes in deploying, installing, supporting, and implementing all aspects of Fleet solutions, ensuring seamless integration into customers' workflows. The Solutions Engineer role is pivotal in ensuring deployments are technically sound and strategically aligned, delivering best-in-class customer support, and driving Axon's mission to protect life. This role directly impacts customer trust, operational efficiency , and revenue recognition.What You'll DoLocation: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Senior Manager of Professional Services
  • Manage the relationship with the client and all stakeholders.
  • Ensure resource availability and allocation.
  • Develop a detailed project plans to track progress.
  • Configure and stage customer equipment in preparation for deployment.
  • Measure project performance using appropriate systems, tools and techniques.
  • Perform risk management to minimize project risks.
  • Establish and maintain relationships with third parties/vendors.
  • Create and maintain comprehensive project documentation.
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs.
What You Bring
  • Associate's degree in Information Technology , Networking, or equivalent work experience
  • 3+ years of experience in advanced computer network implementation, encompassing systems software,
  • applications software, hardware, and configuration management.
  • Advanced understanding of networking concepts, including LAN, WAN, WLAN, VPN, and IPv4/IPv6.
  • Experience with IP-based Ethernet networks, including layer 2, layer 3, and firewall configurations.
  • Familiarity with 4G/5G LTE technologies, APNs, and WWAN solutions.
  • Installation, configuration, and troubleshooting of applications on Windows-based, iOS, and Android operating systems.
  • Proficiency with networking tools (e.g., cmd, ping, tracert, netstat, nslookup).
  • Experience leading deployment readiness through detailed project planning and resource coordination.
  • Expertise in generating comprehensive project documentation, including network diagrams and deployment reports.
  • Collaborates with internal teams and customers to validate deployment plans and ensure readiness.
  • Manages pre-deployment data to enable successful field execution.
  • Monitors deployment progress and addresses deviations proactively .
  • Delivers technical support during deployment phases, ensuring adherence to Axon standards.
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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