IT Operations Support Specialist

• Answer and direct phone calls in a professional and courteous manner, serving as a primary point of contact for internal and external inquiries.

• Maintain organized filing systems, both digital and physical, to ensure efficient document retrieval and data management.

• Assist with scheduling and calendar management for key personnel and meetings.

• Perform data entry and maintain accurate records across multiple platforms, ensuring information is up-to-date and reliable.

• Receive and process incoming inventory shipments by verifying contents against purchase orders and updating stock records.

• Coordinate with suppliers to manage stock levels, place orders, and track deliveries to prevent shortages or overstock.

• Prepare reports on inventory status and discrepancies, highlighting trends or issues for management review.

• Maintain accurate inventory records, conducting regular stock counts and audits as required.

• Respond to customer inquiries via phone, chat, or email, providing timely and helpful information or resolving issues.

• Diagnose and resolve technical issues related to software and hardware, guiding users through troubleshooting steps or escalating as needed.

• Maintain accurate records of all customer interactions and technical support issues in the company database.

• Proven experience in an administrative, clerical, or customer-facing role.

• Strong organizational and time-management skills with a high degree of accuracy and attention to detail.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and data entry programs.

• Basic technical knowledge of software and hardware with the ability to troubleshoot common issues.

• Strong problem-solving and critical-thinking abilities

• Experience with inventory management software and procedures.

• Previous experience in a support role

Lumberton ISD