Work Flexibility: HybridSchedule: 2nd Shift, Monday-Friday, 2:00-10:30pmTraining will be conducted on 1st shiftOvertime required as neededWhat You Will Do –As a Technical Support Specialist, you will provide high-quality customer service by troubleshooting issues, dispatching service personnel, and maintaining accurate records of all interactions. You will also contribute to continuous improvement initiatives, ensure product knowledge through training, and support operational excellence. Additionally, you will:
Respond to customer service requests via phone calls and emails in a timely manner
Investigate and troubleshoot product issues to support field representatives
Enter service call data accurately following standardized procedures
Maintain and track service documentation in compliance with customer agreements
Use software tools for record-keeping and technical information access
Analyze call center metrics and report findings to management
Contribute to continuous improvement project ideas and execution as well engage with root cause problem-solving
Promote customer satisfaction and uphold Stryker's brand values
Build relationships to collaborate cross-functionally and support team projects as needed
Complete training to achieve training certification on all product segments within first 12 months on the technical support team
What You Need –Required
At least 3 years of professional experience with customer and/or technical support
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs
Preferred
Associates or Bachelors Degree
3 or more years of experience working as a technician or providing technical support
Knowledge and experience with use of hand and power tools
Experience with Technical Communications
Fluency in French is a plus
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
