Assistant General Manager - Amsterdam

• Collaborate with and support the GM to achieve operational goals.
• Lead the team during shifts, ensuring quality guest interactions, proper rotation of stations, completion of critical operational tasks, and seamless operational flow.
• Create and execute the daily shift plan/daily visual planner (DVP) to optimize team deployment and shop throughput, including break scheduling, task assignments, and team safety.
• Provide coaching and performance feedback to Team Members.
• Support recruitment, hiring, training, and retention of a high-performing team including Shift Coordinators and Scoopers.
• Aid the GM with various administrative responsibilities, including payroll processing, supply ordering, and managing shop communications; ensure accurate documentation by maintaining the daily logbook and tracking key operational metrics such as cash handling, quality control, and team feedback.
• Process daily cash transactions, maintain balanced change banks, and coach Shift Coordinators on accurate cash handling practices.
• Conduct regular inventory counts for ice cream and other supplies; ensure product quality and food safety standards are maintained and facilitate the audit and correction of any issues.
• Deliver exceptional guest service by engaging with customers, sharing flavor stories, and ensuring a welcoming environment; resolve guest complaints and issues promptly, using them as opportunities to improve service quality.
• Assist with budget management by monitoring labor costs, tracking sales performance, and supporting the GM in completing monthly P&L analysis.
• Partner with the GM on maintenance needs, including logging and tracking work orders; communicate with vendors on equipment repairs and ensure facilities are in optimal condition.
• Ensure compliance with company policies, food safety standards, health and safety regulations, and local laws.
• Participate in local events and initiatives that support Salt & Straw’s mission and values, acting as a brand ambassador within the community.
• Perform Scooper tasks as needed, including sampling flavors for guests and maintaining a clean, organized work area.
• Taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), to be able to better communicate to customers why they might enjoy each flavor.
• Foster a positive and engaging work environment for Team Members by ensuring ongoing open lines of communication, inspiring others through your words and actions, coaching for improvement and growth, and embracing Salt & Straw’s mission and core values.

• Financial Flexibility: Optional earned wages access, and a 401(k) match with a 50% company match up to 1% of your salary after three months.
• Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options.
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions.
• Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6), 12 weeks of Paid Parental Leave at 70% of pay, and holiday pay for 12 recognized holidays.
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance.
• Education & Career Growth: Up to $1,800 per year in Educational Assistance, plus career pathing and development opportunities.
• Inclusive Culture: A supportive, welcoming workplace where every Team Member is valued and respected.

Salt & Straw