Technical Trainer, Heavy Equipment
- Monroe, NC
- Permanent
- Full-time
- 1 Vacancy
- Full-time, Permanent
Annual performance review, including bonus and increase opportunitiesPremium health insurance benefitsVacation Days & Paid Time Off401(k) Employer matching
PPE & Tool reimbursement planABOUT YOU:
- Advanced electrical and hydraulic knowledge
- Ability to work independently with minimal supervision
- Strong communication skills, with the ability to effectively communicate solutions for complex issues
- A great attitude and proven ability to be an effective team player, and collaborator
- Exceptional customer service skills
- Self-motivated and well organized – a continuous student of heavy equipment technology
- Presentation, facilitation, and public speaking skills
- Completion of factory training on brands represented by the company
Education/Certification:
- High School Diploma or Equivalent
- Associate’s degree or technical certificate in diesel or heavy equipment technology preferred
- Must have, or be willing and able to obtain a Class A Commercial Driver’s License (CDL) with a clean driving record
- Must be able to pass a pre-employment background check
- 5+ years’ experience as a heavy equipment, truck or diesel technician
- 2+ years’ experience in mentoring and training new technicians
- Previous experience in a product support role or similar technical position is an asset.
- Previous experience developing training materials and conducting training is an asset.
- Extensive experience using various diagnostic software.
- Experience using MS Office Suite (Microsoft Word, Excel, Power Point, Outlook)
- Previous customer service experience
- Up to 50% - ability to travel across the US
- Provide technical instruction to technicians on all products represented by the Company - this includes entry level to advanced heavy equipment technicians
- Conduct live demonstrations of equipment and diagnostic tools for internal teams and external customers, showcasing proper and safe operation, maintenance procedures and technical capabilities
- Develop and maintain technical tools such as product support documentation, FAQ’s and technical training content
- Provide ongoing technical support and product knowledge to customers during training sessions, equipment hand-overs and follow ups
- Collaborate with sales and service teams to deliver tailored training and support solutions that address equipment configurations, operational challenges and customer-specific needs
- Review and assist in the determination and evaluation of core competencies and technician training needs
- Participate in and plan an onboarding and refresher service training schedule which includes assigning training, calendar coordination, tracking training progress and effectiveness
- Participate in equipment/ factory training as required to ensure knowledge and skills are kept up to date current with manufacturer’s specifications and operational and maintenance procedures
- Promote a culture of safety and compliance with OSHA and company guidelines
- Evaluate and ensure confidentiality of employee training results
- Complete additional tasks as assigned