Patient Access Specialist

Froedtert South

  • Pleasant Prairie, WI
  • $17.00-25.25 per hour
  • Permanent
  • Full-time
  • 7 days ago
​​​​​​ Patient Access Specialist Responsibilities:A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.
  • Schedules, reschedules and cancels patient appointments
  • Executes pre-arrival registration by adhering to registration standards
  • Accurately identifies and enters patient’s insurance coverage
  • Performs check-in/check-out functions for patient appointments
  • Collects all applicable self-pay payments for exams
  • Manages and resolves assigned departmental WQs
  • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
  • Performs insurance verifications and prior-authorizations functions
Patient Access Specialist Requirements:
  • High School or GED
  • 6 months – 1 year
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Experience in a healthcare business or receptionist environment.
  • Excellent computer and customer service skills.
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • Familiarity with the internet, email and Microsoft Office.
  • Effective written and verbal communication skills are required.
  • Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
  • Experience in patient registration, insurance verification and health insurance plans.
Salary Range: $17.00 to $25.25/hr (based on experience)
  • Night and evening shift differential
Benefits:
  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO

Froedtert South