Veterinary Client Service Representative

Pathway Vet Alliance

  • San Antonio, TX
  • Permanent
  • Full-time
  • 7 days ago
DescriptionPosition at Thrive Pet HealthcareVeterinary Client Service RepresentativeFull-time: 4 day, 10 hour shift with rotating Saturdays2815 N Loop, 1604 E, San Antonio, TX 78232Vanguard Veterinary Clinic is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.At Vanguard Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.About YouYou're a compassionate, detail-oriented individual who thrives in a fast-paced environment. You have excellent communication skills, a calm and friendly demeanor, and a genuine love for animals and their people. You're a team player who can multitask efficiently-whether you're answering phones, scheduling appointments, or supporting clients during emotional moments.Role responsibilities include but are not limited to:
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Educating clients on recommended products or services.
  • Ensuring the lobby is clean and organized.
  • Other administrative duties as needed.
Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 1 year of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
  • Must be willing to work some Saturdays.
About the HospitalWe are a full service hospital that offers care for dogs, cats, and pocket/exotic pets. We have a fun, fast-paced facility with a friendly & positive working environment. We value honest and direct communication between staff, management, and clients. We are community-centered, we honor the client/patient relationship, and we respect people and their pets.We are open Monday-Friday 8am-6pm and Saturday 8am-12pmBenefits - our care in actionThrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
  • Competitive pay
  • 401(k) with employer match
  • Mental health resources, including 24/7 access to Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Employer-sponsored childcare and elder care
  • Personalized care for every family-forming journey
  • FREE CE courses
  • Pet perks and veterinary service discounts
  • Student loan management tools and assistance
Provide your best care with more bridges and less barriers.We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease.Support for you is as vital as the support you provide.You'll Thrive With UsAt Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
  • Our vast, diverse, and free library of continuing education courses - ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills
  • A program to designed to teach you the fundamentals of running a pet hospital
  • Scholarship opportunities and tuition reimbursement
  • Move into any specialty, hospital type, or environment - across the nation.
  • Leadership training for a thriving and long career in the veterinary profession.
About ThriveVet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.We believe that supporting our people is the key to helping pets thrive through every stage of life.Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

Pathway Vet Alliance