Financial Counselor
- Portland, OR
- Permanent
- Full-time
- Provide Customer Service: Offer respectful and empathetic support to patients, addressing financial concerns and answering related inquiries.
- Set Payment Arrangements: Work with patients to establish reasonable and appropriate payment plans.
- Perform Account Services: Review, update, and manage patient financial accounts accurately and efficiently.
- Facilitate Financial Assistance: Assist patients in applying for financial assistance programs such as Oregon Health Plan (OHP), Medicaid, Crime Victims Compensation, and Legacy’s Charity Care program.
- Provide Cost Estimates: Deliver timely and accurate cost estimates upon request.
- Insurance Knowledge & Coordination: Maintain a strong working knowledge of insurance coverage and processes, including Motor Vehicle Accident claims, Workers’ Compensation, Medicare, OHP/Washington Medicaid, Blue Cross, and other commercial payors.
- Account Escalation: Transfer appropriate accounts to the hospital attorney when necessary, following established guidelines.
- Training & Development: Participate in Oregon Health Plan (OHP) training sessions and stay current with program updates.
- High school graduate or equivalent
- Two years of directly applicable healthcare business office experience and/or applicable self pay collection experience
- Demonstrated negotiating, problem-solving and decision-making skills.
- Demonstrated understanding of complex collection issues inherent in high dollar/specialty accounts.
- Demonstrated knowledge of multi-payor systems.
- Demonstrated knowledge of billing/collection rules and regulations.
- Knowledge of online eligibility systems and status review of claims.
- Net Typing of 40 wpm and PC based computer skills.
- 10 key proficiency.
- Knowledge of medical terminology.
- Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
- Demonstrated effective interpersonal skills that promote teamwork and cooperation.
- Ability to withstand varying job pressures, organize/prioritize related job tasks and demonstrate excellent attention to detail.
- Excellent public relations skills and demonstrated ability to communicate in calm, businesslike manner.
- Ability to multitask, learn new skills, and adapt to change.
- Ability to work in a fast-paced environment independently or as part of a team.