Online Sales Concierge
- Montgomery, AL
- Permanent
- Full-time
- Manage all incoming internet leads from company website and outsourced companies
- Ensure a positive experience to all potential customers whether online, live chat or by phone
- Convert qualified leads into office appointments with onsite Sales Representatives
- Enter and update information in a customer management database
- Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
- Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
- Generate a monthly analysis of divisional website traffic, hits, source, etc.
- Maintain current knowledge of communities, product, plans and amenities
- Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
- Coordinate mass mailing lists and the mailing of materials to prospective clients
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
- High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
- Superb interpersonal, written and verbal communication skills
- Ability to work well within a team
- Provide attention to detail and manage multiple responsibilities
- Strong organizational and follow-through skills
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- Proficiency with MS Office and email
- Licensing requirements vary by state
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits