Global Head of Consultant Relations -MD
State Street
- Boston, MA
- Permanent
- Full-time
- Manage a global team with the goal to develop and maintain State Street’s various consultant relationships;
- Improve and deepen State Street’s various consultant relationships globally, including creating proactive direct engagement, organized events, and consultant education opportunities;
- Learn the key consultants in the State Street’s regional and segment markets and their clients, including conducting data analysis and capturing metrics to capitalize on past successes and address potential gaps;
- Establish and cultivate positive relationships with both internal and external partners, as measured be consultant engagement and net promoter score surveys, and partner with sales and client service teams to facilitate their strategic and successful engagement with consultants and clients;
- Maintain a deep understanding of State Street’s values, services, and key offerings to play an integral role in facilitating consultants’ understanding of and interaction with the Firm; and
- Day-to-day activities may include:
- Hosting events for consultants and executive management alike;
- Maintaining regular communications with and training for consultants to keep them aware of the firm’s various value propositions and latest developments;
- Supervising the consultant relationships team and being the main point of contact for external consultant firms;
- Conducting meetings and providing a high-level overview regarding State Street’s core products and services to prospective consultants;
- Overlooking key consulting relationship managers and problem solving when issues occur; and
- Fostering team engagement initiatives to ensure global consistency’
- Maintaining data and metrics demonstrating impact including delivery on key performance indicators.
- Proven and exceptional interpersonal skills, including persuasive communications at all levels of the organization and demonstrated ability to foster professional and positive relationships,
- Strong team leadership, coaching, mentoring, communication and presentation skills with experience in leading a global team, including proven track record of successfully operating in different cultural and regional environments;
- Strong problem-solving skills, including mobilizing internal resources throughout the organization as issues arise;
- Experience in developing and maintaining partner relationships, especially in sales and client service situations; and
- Ability to operate at a fast pace, demonstrate impact, think strategically, and advance multiple projects simultaneously.
- Bachelor degree required. Master’s degree preferred.
- 7-10 years of experience in the Financial Services industry expected.
- 5-7 years of relationship management experience preferred.
- Travel up to 30% may be required.