Hampton Inn Groton has an immediate opening for a Property Manager/Hotel General Manager at our 80 room Hilton branded property in Groton Connecticut.Experience:
Minimum of 2 year experience as a Hotel General Manager in similar type & size hotel preferred
2 years additional management experience (of which 1 year is in hotels)
Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
Local market experience preferred
PEP experience preferred
Hilton Experience Preferred
Hilton Certified ideal
Benefits Include:
Paid Holidays
Quarterly Earned Bonus potential
401k
Cell phone Incentive
Medical Contribution/Reimbursement
Vacation accrual
SummaryResponsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.Essential Job DutiesHotel Profitability:Ensures the attainment of established budgeted goals for all departments of Hotel
Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance. Modifies procedures as needed.
Monitors rooms inventory and merchandising procedures.
Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
Assures compliance with established Manager On Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Manages Property expenses to meet or exceed gross operating profit expectations
Attends/Prepares and contributes assessment of property during monthly P&L reviews at corporate office.
Completes owner Quarterly reports by due date each quarter
Asset Management:Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property
Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager.
Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
Guest Satisfaction/Public Relations:Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
Evaluates all guest complaints and ensures corrective action is taken by department heads
Monitors guest responses, responding as needed; executes action plan to correct issues
Hosts social events/receptions as required by the Brand and/or Ownership
Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Human Resources:Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
Interviews, selects, trains, and counsels associates
Ensures that all new hires are given the proper onboarding experience
Ensures that staff is properly trained by their managers
Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Ensures that performance evaluations are being issued as required by corporate
Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
Ensures hotel is in compliance with all Ownership policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
Payroll processing and reconciliation
Personal Development:Ensures continual efforts are made to increase management abilities and knowledge
Attends annually a minimum of one advanced management training seminar
Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
Attends franchise & Ownership mandated training courses as required
Skills/QualificationsEducation:
Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
Must possess and maintain a motor vehicle operator's license in good standing
Hilton brand General Manager certification preferred
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Ownership standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (M3, PMS)
Ability to remain calm during stressful situations
Ability to motivate and lead a team
Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Proficient in Microsoft Office
Proficient in Google Apps for Work preferred
Physical Demands
Walking and Standing: 60 -70>#/em###
Sitting: up to 30-40>#/em###
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Occasionally
Traveling: Infrequently
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature changes.
Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions
