Field Service Technician – HVAC & Refrigeration Controls – Base Salary to 80k/year – Atlanta, GA

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Our client, a well-established yet still growing and evolving HVAC Refrigeration Controls company is currently seeking a Field Service Technician to be based out of their Atlanta, GA location.
This position has planned national travel 1-2 weeks per month and one week home offering technical support from the local office.
Our client offers high efficiency/ high tech control solutions for air-conditioning, refrigeration, heating, and systems for humidification and evaporative cooling for commercial, industrial and residential applications.

Responsibilities:

Provide technical assistance & training applicable to a wide array of company products directly to OEM partners, re-sellers, field technicians, and end users.
Provide direct humidification support to an extended 3rd party service network
Effectively address, resolve, and document customer complaints
Evaluate HVAC products returned as defective to determine failure
Participate in teams to support new products and revisions to existing products
Create support documentation for customers
Make independent decisions based on contract terms and conditions
Stay current on industry & program changes

Qualifications:

3+ years customer service / technical field support for HVAC, refrigeration systems - troubleshooting large retail supermarket systems
Technical skills and knowledge of HVAC, Refrigeration & climate control and related electronics/ electrical circuits, mechanical and pneumatic systems
Effective customer relationship & communication skills
Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.
Proficient with PC’s, especially with MS Word, Outlook, and Excel programs
Ability to travel nationally
Mechanical or Electrical Engineering background with HVAC/R experience
HVAC/R, or ASHRAE certifications or registrations are a plus

Compensation: