SFHOT Training Coordinator
Heluna Health
- San Francisco, CA
- $31.04 per hour
- Training
- Full-time
- Orient and train new SFHOT employees for all service lines (i.e., Case Management and Outreach service).
- Coordinate the team’s schedule to ensure new SFHOT employees are trained, for 6 weeks, with Outreach and Case Management Level 2s, Level 3s, and Shift Leads. Establish and finalize Outreach and Case Management’s monthly schedule.
- Ensure SFHOT new employees complete appropriate training to obtain system access.
- Assist in providing or as directed, provide follow-up training and one-on-one support for SFHOT staff regarding system access and professional developments.
- Assist in the training of Peer Trainers to ensure new hires are well supported.
- Assist in assessing the training needs of all SFHOT staff members through direct observation and feedback/recommendations from staff, supervisors, and HSH leadership. Schedule trainings to meet those needs after coordinating with Training Manager.
- Assist in the development of follow-up training to support SFHOT staffs with retaining in-service training material.
- Assist in the development of training materials and workflows for SFHOT staffs to use in order to carry out their work.
- Schedule staff who are due for their required bi-annual, annual, or semi-annual trainings for Heluna Health, HSH, and other providers.
- Collect feedback from SFHOT staff members about in-services trainers and trainings to understand whether the training was appropriate for the agency. Assist in the evaluation of the feedback if requested.
- Work with leadership and HR staff to coordinate onboarding and ongoing training needs for new staff.
- Tracking training compliance and training metrics to identify potential areas of improvement.
- Logistics for In-Service, Meetings, and Scheduling
- General maintenance of Learning Management Systems
- Other duties as assigned.
- Master’s degree from an accredited 4-year College or University in a human services field such as Social Work, Psychology, Counseling, Public Health, Public Administration, Communication, or a related field, plus internship and 1-year prior experience working with homeless, behavioral health or medically complex populations; OR
- BA/BS degree from an accredited 4-year College or University in a human services field such as Social Work, Psychology, Counseling, Communication, or a related field plus internship and 1-year prior experience with homeless, behavioral health or medically complex populations; OR
- AA/AS degree in Human Services, Psychology, Counseling or a related field plus 5 years working with homeless or behavioral health or medically complex populations; OR
- Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) plus 5 years working with homeless or behavioral health or medically complex populations.
- Experience coordinating and/or facilitating staff capacity-building activities.
- Valid California driver’s license and no history of major moving violations, including DUIs, during the past 5 years.
- Knowledge of the client population and their complex needs, including homelessness, financial instability, medical and psychiatric illnesses, substance abuse, and HIV/AIDS.
- Ability to work well with diverse staff, stigmatized communities, and clientele, including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in San Francisco.
- Ability to work successfully both independently and cooperatively.
- Excellent writing skills in creating and compose documents.
- Excellent competency using technology. Demonstrated ability to use Microsoft Word and Excel computer applications, including developing tracking sheets and running reports. Ability to use PC and smartphone.
- CPR and first aid certification within 90 days of hire.
- Experience working with SFHOT staff.
- Effective problem-solving skills.
- Effective interpersonal skills.
- Previous experience or training in street outreach and case management.
- Knowledge of San Francisco neighborhoods and community resources.
- Knowledge of the San Francisco provider network.
- Experience with developing training curricula.
- Experience with Excel, Outlook, and other programs utilized for scheduling.
- Experience with technology and understanding systems configurations.
- Experience maintaining Learning Management Systems